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Q: What do I do if online access to my account is temporarily suspended?
A:For your protection, online access to your account will be temporarily suspended if:
- You entered the wrong User ID and/or Password multiple times
- You entered the wrong Security Validation Question or the wrong Security Validation Answer multiple times
Please call 1-800-AXP-1234, available 24 hours a day, 7 days a week to re-activate your online account.
Q: Is my confidential information secure?
A: Yes. American Express requires that a "secure session" be established before requesting or providing confidential information. This secure session is created using Secure Socket Layer (SSL). During the secure SSL session, a private conversation using public key cryptography is created that only your computer and American Express systems can understand.
