-
Q: What do I do if the User ID I selected is already taken?
A:
If the User ID you would like to use is already taken, create a different one by adding numbers to your User ID (e.g. Mark37). For ease, try using a memorable number, like your birthday or year, e.g., Joe1976
Q: What do I do if the server is not responding?
A:If you are experience delays or the site is unresponsive to your request, you can:
- try again by hitting the Back, Refresh or Reload buttons on your web browser
- come back later
If problem persists, call 1-800-AXP-1234, available 24 hours a day, 7 days a week.
