Q: What do I do if  I'm unable to change my Password online?
A: You may have made an error in attempting to change your Password online. For further assistance, please call 1-800-AXP-1234, available 24 hours a day, 7 days a week.

NOTE: If you use the same User ID and Password to access both American Express and Ameriprise Financial (formerly called American Express Financial Advisors) accounts, resetting your Password on americanexpress.com will also reset it on ameriprise.com.

Q: Why would I want to create a separate User ID and Password?
A: If you already have a User ID and Password and are registering for a new service, you may want to create a separate User ID and Password to separate your business or merchant account from your personal accounts. To do this click on the "I'm registering for a new service and want a separate ID and Password" link.