American Express

What is my American Express Mobile User ID and Password?
Your American Express Mobile User ID and Password are the same as the login you use to access on the computer. If you do not have a User ID and Password or you have forgotten your User ID and Password, please visit from your computer.

Why am I having trouble entering my User ID and Password on American Express Mobile?
You may wish to turn auto text (T9) off during the text entry process. T9 software predicts what you want to type as you type. To turn off T9, select an input method such as "Abc", "abc" or "Insert Numbers". To turn on T9, select "Auto Text", "Predictive Text" or "T9". Please reference your phone's user manual for detailed instructions.

Is there a cost for using American Express Mobile?
American Express does not charge for American Express Mobile. However, the user is responsible for charges associated with visiting websites or using data services on your phone. Using a mobile Web browser may require a data plan. Please contact your carrier for specific pricing information for your data plan.

What is the "Remember My User ID" feature?
Checking the "Remember My User ID" box will securely store your User ID on your phone. For your security, only your User ID will be saved. You will still be required to enter your Password to access your accounts. To turn off this feature you must uncheck the box and log in.

Is American Express Mobile available in countries outside of U.S.?
This service is currently only available for U.S. card products.

Customer Service:

1. For assistance with American Express Mobile call 1-800-297-1234.
2. For assistance with your account call 1-800-528-4800.
3. For Lost or Stolen Cards click here.
4. Tweet us a Customer Service question @AskAmex .
More Mobile Services

All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service.

© 2018 American Express Company. All rights reserved.